Returns & Cancellation Policy

At Gulnoor, every piece is carefully curated and handled with strict quality checks. Please read our policy carefully before making a purchase.

Mandatory Unboxing Video Requirement

An unedited and continuous unboxing video is strictly compulsory to request a refund or replacement. Claims without proper unboxing proof will not be accepted.

The recorded video must clearly demonstrate:

The completely sealed package before opening.
The full unboxing process in one single shot without any cuts, edits, or pauses.
Clear, close-up evidence of the genuine defect or damage.

No Cancellation Policy

Once an order is placed and confirmed through our system, it cannot be cancelled under any circumstances. Please review your order selections carefully prior to checkout.

Refund Eligibility

Refunds are applicable only if the product has a genuine manufacturing defect or is received in a damaged condition. We do not offer refunds or exchanges for reasons such as dislike of design, size, colour, change of mind, or normal wear and tear.

Approval & Processing

Once your claim is thoroughly reviewed and approved by our studio team, we will offer a replacement if inventory is available. If a matching replacement is not possible, a refund will be processed back to your original digital payment method.

Reporting Timeline

Any discrepancy or structural issue must be formally reported to our customer service channels within 24 hours of delivery. Requests raised after this strict timeframe will not be considered.

Important Notes

Items damaged due to misuse, mishandling, drop impact, or regular use are entirely ineligible for a refund.
Gulnoor holds the final, absolute authority in all refund, claim validation, and product return-related decisions.